This training is made up of training modules ranging from taking up a commercial manager’s position to serving travelers. The design of this training was carried out with the integration of new business concepts, human and managerial resources.
This method includes scenarios, role plays, case studies, individual and collective exercises for anchoring theoretical knowledge and putting into practice new postures and professional reflexes.
| IFF CV01 | PASSENGER SERVICE: PRICING AND ACCOUNTING | Training form |
| IFF CV02 | MANAGING YOUR SALES TEAM | Training form |
| IFF CV03 | TEAM LEADERS : MANAGING HUMAN RESOURCES | Training form |
| IFF CV04 | MANAGING CUSTOMER RELATIONSHIPS | Training form |
| IFF CV05 | MANAGING AND COMMUNICATING DURING TENSION AND CRISIS SITUATIONS | Training form |
| IFF CV 07 | TRAINING TO TAKE OVER THE STATIONMASTER’S POSITION: ATTITUDE AND EFFECTIVE COMMUNICATION | Training form |
| IFF CV 09 | TRAINING TO TAKE OVER THE STATIONMASTER’S POST: BASIC TECHNIQUES | Training form |
| IFF CV 13 | TRAINING IN STOPOVER FUNCTION | Training form |
| IFF CV 13 BIS | COMMERCIAL TRAINING FOR STOPOVER STAFF | Training form |
| IFF CV 21 | COMMERCIAL TRAINING FOR SALES PEOPLE | Training form |
| IFF CV21 BIS | DIALOGUE AND SALES TECHNIQUES | Training form |
| IFF CV22 | SALES DIALOGUE AND CUSTOMER RELATIONSHIP | Training form |
| IFF CV 101 | HANDLING OF CUSTOMER COMPLAINTS | Training form |
| IFF CV 102 | COMMERCIAL EFFICIENCY | Training form |
| IFF CV 105 | CUSTOMER RELATIONSHIP | Training form |
| IFF CV 106 | STEER THE PERFORMANCE OF ITS COMMERCIAL ACTIVITY | Training form |
Download the training catalog commercial, passenger service
